Privacy Policy

Who We Are

Guiding Hands Support Coordination is committed to protecting your privacy and handling personal information in a safe, secure and responsible manner.

This Privacy Policy explains how we collect, use, store and disclose personal information through our website and during the delivery of our services.

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What Information We Collect

We may collect personal information including:

• Name and contact details

• NDIS participant information

• Information about support needs and goals

• Information submitted through website enquiry forms

• Information provided through email, telephone or other communications

• Information relevant to the delivery of Support Coordination services

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How We Collect Information

We may collect information:

• Directly from you

• From your authorised representative

• Through our website contact forms

• Through phone calls and email correspondence

• Through referrals from providers, professionals or the NDIA (with appropriate consent)

• During the delivery of services

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Why We Collect Information

We collect information to:

• Respond to enquiries

• Deliver Support Coordination services

• Coordinate supports and services

• Communicate with participants and representatives

• Meet legal and regulatory obligations

• Maintain accurate records

• Improve the quality of our services

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Sharing Your Information

We will only share personal information where:

• You have provided consent

• It is necessary to coordinate your supports

• It is required or authorised by law

• It is required for compliance with NDIS obligations

Information may be shared with:

• The NDIA

• Plan Managers

• Service providers

• Allied health professionals

• Government or regulatory authorities where required

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Storage and Security

We take reasonable steps to protect information from loss, misuse, unauthorised access, disclosure or alteration.

Information may be securely stored using approved systems including:

• Astalty (CRM)

• Microsoft 365

• Microsoft OneDrive

Security measures may include password protection, access controls and multi-factor authentication.

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Access to Your Information

You may request access to personal information we hold about you and request corrections where information is inaccurate or incomplete.

To request access or correction, please contact us using the details below.

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Website Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality and user experience.

Limited technical information such as browser type, IP address and website usage data may be collected automatically when you visit our website.

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Privacy Complaints

If you have concerns about how your personal information has been handled, please contact us.

We will review and respond to privacy complaints as soon as reasonably practicable.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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Contact Us

Guiding Hands Support Coordination

📞 0433 838 680
📧 info@guidinghandssc.com.au
🌐 www.guidinghandssc.com.au

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Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, technology, services or business practices. The current version will always be available on this website.